copyright

lastupdated

keywords

subcollection

years
2020

2020-09-30

troubleshoot, troubleshooting, question, known issues, issue, problem, Master Data Management, MDM, IBM Cloud, Cloud Pak for Data, Cloud Pak for Data as a Service

mdm-oc

{:tsSymptoms: .tsSymptoms} {:tsCauses: .tsCauses} {:tsResolve: .tsResolve} {:shortdesc: .shortdesc} {:screen: .screen} {:codeblock: .codeblock} {:pre: .pre} {:note:.deprecated} {:troubleshoot: data-hd-content-type='troubleshoot'}

Troubleshooting for {{site.data.keyword.mdm-oc_full_notm}}

{: #troubleshoot}

General problems with using {{site.data.keyword.mdm-oc_full}} (Beta) might include REST API authentication issues or other API issues. In many cases, you can recover from these problems by following a few easy steps. {:shortdesc}

Authorization token has not been provided

{: #troubleshoot-auth-notoken} {: troubleshoot}

The REST API cannot be invoked successfully. {: tsSymptoms}

An authorization token has not been provided in the Authorization header. {: tsCauses}

Pass an authorization token in the Authorization header. {: tsResolve}

Invalid authorization token

{: #troubleshoot-auth-invalid} {: troubleshoot}

The REST API cannot be invoked successfully. {: tsSymptoms}

Authorization token which has been provided cannot be decoded or parsed. {: tsCauses}

Pass correct authorization token in the Authorization header. {: tsResolve}

Authorization token and instance_id which was used in the request are not the same

{: #troubleshoot-auth-nomatch} {: troubleshoot}

The REST API cannot be invoked successfully. {: tsSymptoms}

The Authorization token that has been used is not generated for the service instance against which it was used. {: tsCauses}

Pass an authorization token in the Authorization header which corresponds to the service instance which is being used. {: tsResolve}

Authorization token is expired

{: #troubleshoot-auth-expired} {: troubleshoot}

The REST API cannot be invoked successfully. {: tsSymptoms}

Authorization token is expired. {: tsCauses}

Pass an unexpired authorization token in the Authorization header. {: tsResolve}

Public key needed for authentication is not available

{: #troubleshoot-auth-nokey} {: troubleshoot}

The REST API cannot be invoked successfully. {: tsSymptoms}

This is an internal service issue. {: tsCauses}

The issue needs to be fixed by support team. {: tsResolve}

Operation timed out after {{timeout}}

{: #troubleshoot-timeout} {: troubleshoot}

The REST API cannot be invoked successfully. {: tsSymptoms}

The timeout occurred while performing a requested operation. {: tsCauses}

Try to invoke the desired operation again. {: tsResolve}

Unhandled exception of type {{type}} with {{status}}

{: #troubleshoot-unhandled-status} {: troubleshoot}

The REST API cannot be invoked successfully. {: tsSymptoms}

This is an internal service issue. {: tsCauses}

Try to invoke the desired operation again. If it occurs again, then it might need to be fixed by the support team. {: tsResolve}

Unhandled exception of type {{type}} with {{response}}

{: #troubleshoot-unhandled-resp} {: troubleshoot}

The REST API cannot be invoked successfully. {: tsSymptoms}

This is an internal service issue. {: tsCauses}

Try to invoke the desired operation again. If it occurs again, then it might need to be fixed by the support team. {: tsResolve}

Unhandled exception of type {{type}} with {{json}}

{: #troubleshoot-unhandled-json} {: troubleshoot}

The REST API cannot be invoked successfully. {: tsSymptoms}

This is an internal service issue. {: tsCauses}

Try to invoke the desired operation again. If it occurs again, then it might need to be fixed by the support team. {: tsResolve}

Unhandled exception of type {{type}} with {{message}}

{: #troubleshoot-unhandled-msg} {: troubleshoot}

The REST API cannot be invoked successfully. {: tsSymptoms}

This is an internal service issue. {: tsCauses}

Try to invoke the desired operation again. If it occurs again, then it might need to be fixed by the support team. {: tsResolve}

Requested object could not be found

{: #troubleshoot-notfound} {: troubleshoot}

The REST API cannot be invoked successfully. {: tsSymptoms}

The request resource could not be found. {: tsCauses}

Ensure that you are referring to the existing resource. {: tsResolve}

Underlying database reported too many requests

{: #troubleshoot-maxreqs} {: troubleshoot}

The REST API cannot be invoked successfully. {: tsSymptoms}

The user has sent too many requests in a given amount of time. {: tsCauses}

Try to invoke the desired operation again. {: tsResolve}