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iOS app never finish backup #13562
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It turns out the issue was caused by a photo from the Nextcloud app, which I no longer use. Once I removed the photo, the backup process finished successfully. I suspect the photo wasn't an original, but rather an optimized copy, similar to how iCloud handles storage. That might explain why it showed no asset details in the 'Uploading file info' section. I remember seeing a post where someone experienced the same issue, and their solution was to disable storage optimization in iCloud settings. While I'm not entirely sure, this could be related. As I mentioned in the ticket, it would be great to have a list of remaining assets (perhaps even with thumbnails) in the app. The logs took a long time to show up, and there wasn’t any specific error message in the mobile app itself. I had to manually dig through the logs to identify the problem. A better user experience might be to display an alert or snackbar with the error details directly in the app. It would also be helpful if the app could handle these types of scenarios more gracefully. While I haven’t done thorough research, there might be a way to detect if a photo is an optimized copy rather than the original. In such cases, the app could either mark the backup as "completed with errors" or prompt the user to retry or finish the sync with a warning. |
Same issue here. There is no file name nor ID.
That'll be nice. For now I still don't know which pictures stuck the backup process. |
I'm having the same problem. App Version: 1.118.0 build.180 |
The bug
Immich iOS 18.0 mobile app gets stuck at 1 asset remaining.
The cloud icon on the home screen in the immich app has 'loading circle' always spinning. The upload is stuck at 1 remaining asset. Which I believe may be a bug, cause there is no details about which asset it is, nor it ever starts the upload.
I've tried different things, from force quiting app, to restarting the server etc, But nothing works.
After some time error came up in the logs about missing asset:
It would be super nice to be able to click on that 'Remainder' to see a list of what exact assets are being stuck in the queue. [perhaps this could be a feature request?]
But for now, can you point me in some direction on how to debug and fix the issue?
The OS that Immich Server is running on
Debian 6.1.112-1
Version of Immich Server
v.1.118.0
Version of Immich Mobile App
v.1.118.0
Platform with the issue
Your docker-compose.yml content
Your .env content
Reproduction steps
Relevant log output
Attached in the issue description
Additional information
No response
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